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How we collect, use and protect your personal information.
Book Taxi Melbourne ("we", "us", "our") is an independent Melbourne taxi booking service operating at Thomas Carr Drive, Tarneit VIC 3029. We are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store and disclose your personal information when you use our website booktaximelbourne.net or contact us to make a booking.
We collect personal information that you voluntarily provide when making a booking or enquiry, including:
We may also automatically collect non-personal technical information when you visit our website, including IP address, browser type, pages visited and time of visit, through cookies and analytics tools.
We use the personal information we collect to:
We do not use your personal information for unsolicited marketing without your consent.
Our website uses Google Ads and Google Analytics to understand how visitors interact with our site and to measure the effectiveness of our advertising. These services may use cookies to collect anonymous data about your browsing behaviour.
Google may use this data to show you relevant advertisements on other websites. You can opt out of Google's use of cookies by visiting Google Ad Settings or by using the Google Analytics Opt-out Browser Add-on.
We also use Google Tag Manager to manage tracking tags on our website. No personal information is collected by Google Tag Manager directly.
Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how our site is being used. Cookies used on this site include:
You can control or disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of our website.
We do not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances:
Your personal information is stored securely on our hosting servers located in Australia. We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse or disclosure.
Booking form submissions are transmitted via email to our internal team and are not stored in any public-facing database. We retain booking information for a reasonable period for operational and legal purposes, after which it is securely deleted.
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, please contact us using the details below.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised date. We encourage you to review this page periodically.
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us:
We will respond to all privacy enquiries within a reasonable timeframe, generally within 5 business days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Your Melbourne taxi is just a click or call away. Available 24 hours a day, 7 days a week.